Terms of Sale

Article 1 - Definitions

In these Terms of Sale (hereinafter the "Terms of Sale"), the following capitalised terms have the meaning assigned to them below:

Provider or BlueVisa: BLUEVISA LIMITED, a company incorporated under the laws of Mauritius, registered under number C26230033, with its registered office at Appt 34, Azuri Village, Haute Rive, Roches Noires, Republic of Mauritius, reachable at contact@bluevisa.com.
Client: any natural or legal person who has subscribed to one of the Services offered by the Provider, directly or through a Partner.
Consumer: any Client who is a natural person and subscribes for purposes outside the scope of their professional activity.
User: any person browsing the Platform, whether a Client or not.
Destination Country: the country or territory targeted by the Client's application (Mauritius, the United Arab Emirates, Paraguay or any other country offered on the Platform).
Competent Authorities: any administration, immigration or police authority, free zone, companies registry, tax administration, bank or public or semi-public body of the Destination Country or of a third country involved in the Client's application.
Partner: any third-party provider that the Provider engages or to which it refers the Client, including local partner agencies, accounting firms, lawyers, notaries, registered agents, company secretaries, real estate agents, developers, translators, insurers or banks, in the Destination Country or elsewhere.
Services: all the services offered by the Provider, namely the support Packs (Article 3) and the Business services (Article 4).
Pack: a support offer relating to an immigration or relocation scheme in a Destination Country, comprising a Plan and, where applicable, Add-ons.
Plan: the service tier (for example Essentiel, All Inclusive or Stratégique) or duration (for example 1, 2, 3 or 5 years) chosen by the Client within a Pack, as described on the Platform at the time of Subscription.
Add-ons: additional services offered with a Pack, such as support for dependants, pet import or a registered address.
Business services: services for the formation, registered address, bookkeeping or administrative management of legal entities, described in Article 4.
Platform: the bluevisa.com website, its subdomains and the associated online areas (client area, affiliate area and any other area made available), enabling subscription, File tracking, document exchange and communication with the Provider.
File: all the documents, information and steps relating to a Client's application.
Subscription: the ordering of a Service by the Client, through any channel (Platform, signed Quote, email or any other means of communication with the Provider).
Quote: a document issued by the Provider describing a service, its price and its specific conditions; an accepted Quote forms part of the contract.

Article 2 - Purpose, acceptance and contractual documents

These Terms of Sale govern the contractual relationship between the Provider and the Client in connection with the provision of the Services. They apply to any Subscription, whatever the channel and whatever the Destination Country.

Subscribing implies full and unreserved acceptance of these Terms of Sale, the Terms of Use and the Privacy Policy. Acceptance results, as the case may be, from the box ticked during online subscription, the confirmation of a payment in the client area, the signature of a Quote or the payment of all or part of the price, each of these acts constituting acceptance.

The contract consists of these Terms of Sale, the description of the Service shown on the Platform at the time of Subscription (content of the Plan and Add-ons, price, payment terms, whether official fees are included, any mention of the guarantee in Article 17) and, where applicable, the accepted Quote. In the event of any conflict, the accepted Quote prevails over the Platform description, and these Terms of Sale prevail over any other document, except on points where an accepted Quote expressly stipulates a different condition.

The applicable Terms of Sale are those in force on the date of Subscription. They are drafted in French; any translation is provided for convenience only and the French version prevails.

Article 3 - Support Packs

3.1 Nature of the services

The Provider offers administrative and organisational support for the Client's immigration, residence and relocation procedures in the Destination Country: information on the schemes, verification of apparent eligibility, assistance in building the File, preparation or review of documents, filing or coordination of the filing with the Competent Authorities, follow-up of the application, referral to Partners and relocation support, within the limits of the Plan subscribed to.

The Provider is neither an administration, nor a law firm, nor a regulated tax adviser. It has no decision-making power over the outcome of applications and acts solely as an intermediary and coordinator between the Client, the Competent Authorities and the Partners.

3.2 Destinations and schemes

The Packs cover the destinations and schemes presented on the Platform, which include in particular, for information:

Mauritius: Occupation Permit (investor, professional, self-employed), Residence Permit (retired, property buyer), Premium Visa, internship visa.
United Arab Emirates (Dubai): residence visas backed by a free zone licence (entrepreneur, freelance) and, where offered, Golden Visa.
Paraguay: temporary and permanent residence (self-employed, retired, entrepreneur, investor).

The exact list of Packs, Plans and Add-ons available at any given time is the one displayed on the Platform. The Provider may at any time add, modify, suspend or withdraw a destination, Pack, Plan or Add-on, without affecting Subscriptions already concluded.

3.3 Content of the Plans

The precise content of each Plan is the one described on the Platform at the time of Subscription. Any service not expressly listed there is deemed excluded and may be the subject of an additional Quote. The commercial names of the Plans (Essentiel, All Inclusive, Stratégique, durations, etc.) have no scope beyond the description that accompanies them.

3.4 Add-ons

Add-ons are offered by Destination Country, in the quantities and at the prices indicated on the Platform. Each dependant is the subject of their own procedures and, depending on the country, their own File and their own official fees. Pet import support consists of coordinating the formalities; health, quarantine and admission conditions fall exclusively within the remit of the Competent Authorities and are not guaranteed by the Provider.

3.5 Legal entities included in a Pack

Where a Pack includes the formation of a legal entity or the obtaining of a licence (free zone company or permit, local company, tax registration or other), the Provider coordinates the formalities with the relevant body. The entity belongs to the Client, who alone bears its legal, tax, accounting, substance and renewal obligations, during and after the service. Prepaid licence or visa durations follow the rules of the issuing body and are neither guaranteed nor refundable by the Provider if those rules change.

3.6 Real estate

Where a Pack includes real estate support (selection of properties, referrals, organisation of viewings, assistance with negotiation or formalities), the Provider acts as a referral intermediary. It is neither a real estate agent, nor a notary, nor a developer, nor an investment adviser. It guarantees neither the availability, nor the price, nor the compliance, nor the profitability, nor the value of the properties presented; the decision to buy or rent, the verification of the property and the signing of deeds fall exclusively to the Client, assisted by the professionals of their choice. The Provider may receive remuneration from real estate Partners, without affecting the price of the Pack. The fees of agents, developers and notaries, as well as duties, taxes and registration fees, are not included in the Provider's fees.

3.7 Tax and legal information

Information relating to taxation, tax residence, preferential regimes, simulators and comparisons appearing on the Platform or communicated by the Provider is general and indicative in nature. It does not constitute personalised legal, tax or wealth advice, unless the Plan subscribed to expressly provides for it, and within the limits of that Plan. The Client remains solely responsible for their tax, social and reporting obligations in their countries of departure, residence and destination, as well as for the consequences of their change of residence. The Provider recommends that the Client have their situation validated by a qualified professional and may refer the Client to Partners for that purpose.

Article 4 - Business services

4.1 Description

The Provider offers, directly or through Partners, services for the formation and management of legal entities, including: formation of a limited liability company in the United States, formation of a company in Mauritius, bookkeeping and filings, registered address and registered office, and any other service presented on the Platform. These services are independent of the Packs and may be subscribed to separately.

4.2 Subscription by quote

The prices displayed on the Platform for Business services are indicative and exclusive of taxes. Each service is the subject of a Quote drawn up after a preliminary discussion; the Quote accepted by the Client, by signature or by payment, sets the scope, the price, the official fees included and the specific conditions applicable. The Provider may decline to issue a Quote or to contract, in particular for compliance reasons, without having to justify its decision.

4.3 Performance and Partners

Depending on the service, performance is carried out by the Provider or by a Partner (accounting firm, registered agent, company secretary, registered address provider, etc.), with the Provider ensuring coordination and follow-up. Acts falling within a regulated profession are performed by the qualified Partner, under its sole professional responsibility. The Client may be required to contract directly with that Partner or to accept its specific conditions.

4.4 Recurring services

Services performed on an ongoing basis (bookkeeping, registered address, registered agent, resident director or secretary, annual maintenance, etc.) are subscribed to for an initial period of one year, unless a different duration is indicated in the Quote, and are payable in advance. They are tacitly renewed for periods of the same duration, unless terminated in writing by either party at least thirty days before the renewal date. Any period started is due in full: termination during a period gives no right to any refund or credit. The Provider may revise the price of a recurring service at each renewal date, subject to thirty days' notice; a Client who refuses the revision may terminate at the renewal date.

4.5 Official fees and taxes

Official fees (state fees, flat annual taxes, registration duties, registry fees) are included in the price only where the Platform or the Quote so specifies, and at their amount in force on the date of the Quote. Any increase, any new fee or any penalty resulting from late or inaccurate information from the Client is re-invoiced to the Client. Taxes and duties specific to the Client's entity remain the Client's responsibility.

4.6 The Client's specific obligations

The Client provides, within the indicated deadlines, the information and documents required (identity and compliance checks of beneficial owners, bank statements, invoices, contracts, information on the activity) and responds to requests from the Provider or the Partner. The Client remains solely responsible for the accuracy of their accounts, the correctness of their filings, compliance with statutory deadlines and the retention of supporting documents. The Provider cannot be held liable for penalties, surcharges or consequences resulting from information provided late, incompletely or inaccurately.

4.7 Bank accounts

The opening of a bank account is the sovereign decision of the institution concerned, following its own compliance process. The Provider guarantees neither the opening, nor the timing, nor the maintenance of an account. Bank support fees remunerate the preparation and follow-up of the application and remain earned whatever the bank's decision.

4.8 Registered address

The address provided as part of a registered address service may only be used for the purposes set out in the Quote (registered office, correspondence address, mail reception). The Client undertakes not to use it for any unlawful activity, any regulated activity without authorisation or any activity contrary to the rules of the address provider. The Provider or its Partner may terminate the registered address service without notice or compensation in the event of a breach, a compliance risk or non-payment; it is then for the Client to notify their change of address without delay to the registries and administrations concerned. Mail is kept for a reasonable period; forwarding is invoiced in addition, actual postage included. Where a resident director, manager or secretary is provided by a Partner, that person may resign at any time in the event of a risk or a breach by the Client, without the Provider incurring any liability.

Article 5 - Prior check and eligibility

Before any Subscription, the Client is invited to contact the Provider in order to assess the feasibility of their project and their apparent eligibility for the desired scheme. The Provider makes online self-assessment tools and a free preliminary discussion available for that purpose.

The preliminary analysis carried out by the Provider is an opinion based on the information declared by the Client and on the regulations known at that date. It does not prejudge the sovereign assessment of the Competent Authorities and does not constitute a guarantee of eligibility or of approval.

By subscribing, the Client declares that they have read the conditions of the chosen scheme and that, to their knowledge, they meet them. A Client who subscribes without a prior check does so in full awareness and may not invoke their ineligibility to obtain a refund once the services have begun.

Article 6 - Best-efforts obligation

The Provider undertakes to use all reasonable means to support the Client in their procedures. It is bound by a best-efforts obligation and not by an obligation to achieve a specific result.

The granting of a visa, permit, residence, licence, registration, identity card, bank account or any other title falls within the exclusive competence of the Competent Authorities of the Destination Country (for example, in Mauritius, the Economic Development Board, the Passport and Immigration Office and the Prime Minister's Office; in the United Arab Emirates, the federal and local immigration authorities and the free zones; in Paraguay, the national migration directorate and the relevant one-stop shops and registries) or of the Partners. The Provider has no decision-making power over the outcome of an application.

Consequently, the refusal, deferral, request for additional documents, change of conditions or delay of an application by the Competent Authorities or a Partner in no way constitutes a breach by the Provider of its obligations and cannot give rise to a refund of the fees, subject only to the guarantee provided for in Article 17 where it applies.

Article 7 - Prices

7.1 Currency and taxes

Prices are expressed in euros (EUR). The price of a Pack corresponds to the Provider's fees for the Plan and Add-ons chosen; no tax is added to it, unless a tax were to become legally applicable to the service. The prices of Business services are exclusive of taxes; any applicable taxes are indicated on the Quote or the invoice.

7.2 Official fees

Unless expressly stated otherwise on the Pack page or the Quote (for example "state fees included"), the fees do not include any official fees or third-party costs, in accordance with Article 9. Where official fees are included, they are included at their amount in force on the date of Subscription; any increase, any new fee and any fee resulting from an additional request, a re-filing or a change in the Client's circumstances are re-invoiced to the Client. Deposits, security deposits or guarantees required by the Competent Authorities, a free zone or a Partner, whether refundable or not, are advanced by the Client or invoiced separately; their return follows the rules of the body concerned, and the Provider guarantees neither their amount nor their timing.

7.3 Applicable price

The applicable prices are those displayed on the Platform or stipulated in the Quote at the time of Subscription. The Provider may change its prices, offers and discounts at any time, without affecting Subscriptions already concluded. In the event of an obvious pricing error, the Provider may cancel the Subscription and refund the sums paid, to the exclusion of any other compensation.

7.4 Promotional codes and affiliation

Promotional codes and affiliate codes are valid only under the conditions and for the period set by the Provider, and apply only if they are entered or recognised by the Platform at the time of Subscription. They cannot be combined with each other, unless the Platform itself applies the combination. No discount may be applied retroactively. The Provider may cancel a discount obtained fraudulently or in breach of the programme conditions, and claim its amount.

Article 8 - Payment terms

8.1 Payment schedule

Depending on the Pack and the Destination Country, payment is made either in full at Subscription, or in two instalments: a deposit at Subscription, the percentage of which is indicated on the Platform, followed by the balance. The balance is due at the milestone indicated for the Pack concerned (for example, in Mauritius, after the authorities' approval in principle; in Paraguay, upon filing of the File on site) and, in any event, before any step whose continuation is conditional on its settlement. The Provider may suspend the procedures until the balance is received. Business services are payable according to the terms of the Quote.

8.2 Means of payment

Payment is made by bank transfer to the account whose details are provided at Subscription and in the client area, or, where the Platform offers it, in digital assets under the conditions of Article 8.3. The Provider never changes its bank details by simple email; in case of doubt, the Client must check the details in their client area before making any payment. Any payment made to an account other than the one indicated by the Provider does not discharge the Client.

8.3 Payment in digital assets

Where payment in a stablecoin (USDC) is offered, the amount to be paid is calculated in United States dollars on the basis of the euro-dollar exchange rate observed by the Provider at the time the proforma invoice is issued, plus a conversion margin intended to cover conversion and receipt costs. This amount, the network and the receiving address appear on the proforma invoice and cannot be changed by the Client. Network and transaction fees are borne by the Client. Payment is deemed made on the date on which the transaction is confirmed on the indicated network and the funds are actually received by the Provider. Any transaction sent to another address, on another network or in another asset is irreversible and can be neither recovered nor credited by the Provider, whose liability cannot be engaged. The Provider may refuse or return a payment in digital assets for compliance reasons, or request any supporting evidence regarding the origin of the funds. Any refund due in respect of a payment in digital assets is made in euros, by bank transfer, up to the euro equivalent actually received by the Provider.

8.4 Fees and amount received

Transfer, currency exchange, correspondent bank and receipt fees are entirely borne by the Client. The net amount received by the Provider must be equal to the invoiced amount; otherwise, the shortfall is immediately due.

8.5 Payment verification

The Client declares their payment in the client area, quoting the reference shown on the proforma invoice. The Provider verifies the actual receipt of the funds; the File progresses only after confirmation. The absence of a reference may delay this confirmation without the Provider incurring any liability.

8.6 Late payment

Any late payment results in the immediate suspension of the processing of the File or of the service until full settlement. The Provider may terminate the contract if the sums due are not paid within thirty days of a formal notice that has remained without effect; the services performed and the costs incurred remain due. Unpaid sums bear interest at the statutory rate in force in Mauritius, and reasonable recovery costs are borne by the Client.

8.7 Invoicing

The Provider issues a proforma invoice at Subscription, then an invoice for each confirmed payment. Invoices are made available in the client area or sent electronically, which the Client accepts. The Client is responsible for the accuracy of the billing information they provide (identity, company name, registration or VAT numbers).

Article 9 - Costs excluded from the fees

Unless expressly stated otherwise on the Pack page or the Quote, the Provider's fees do not cover the following costs, which are entirely borne by the Client:

Official and government fees (processing, filing, issuance, renewal, identity or residence card, licence and registration fees, taxes and duties)
Certified or sworn translations, apostilles, legalisations and certifications of documents
Medical examinations, tests, vaccinations and health certificates
Police clearance certificates and attestations issued by the Client's administrations
Insurance of any kind (health, travel, liability, insurance required by the Competent Authorities)
Transport, accommodation and subsistence costs relating to the travel of the Client and their relatives
Deposits, security deposits and guarantees required by the Competent Authorities, a free zone, a landlord or a Partner
Share capital, investments, placements, acquisitions, rent and any sum constituting a condition of the chosen scheme
Bank account opening and maintenance fees, bank and currency exchange fees
Notary, bailiff, registry and registration fees
Fees of Partners and of any third-party professional (accountants, lawyers, real estate agents, registered agents, etc.)
Delivery and courier costs (express courier services, registered mail)
Any surcharge linked to an urgent request, expedited processing, a re-filing, the reopening of a File or a change in the Client's circumstances
Renewal, maintenance or compliance costs arising after the service

The Provider informs the Client, as far as possible, of foreseeable third-party costs and may, at its discretion, advance certain costs on the Client's behalf. In that case, the Client reimburses the Provider within seven days upon presentation of supporting documents; failing this, the Provider may suspend the service.

Article 10 - The Client's obligations

The Client undertakes to:

Provide accurate, complete, truthful and up-to-date information, and authentic documents
Submit the requested documents within the given deadlines and in the required form (originals, certified copies, translations, apostilles), and renew them at their own expense where their validity expires before filing
Report without delay any change in personal, professional, family, financial, judicial or immigration circumstances likely to affect the application
Respond to the Provider's requests within a reasonable time (see Article 13)
Undertake the travel and attend the appointments required by the procedure (see Article 11)
Pay the applicable official fees, taxes, deposits and third-party costs
Hold a valid passport and the required entry documents, and comply with the entry, stay and work conditions of the Destination Country throughout the procedure
Comply with the laws and regulations of the Destination Country and of their countries of residence, including in tax, social security and reporting matters
Take out the insurance required by the Competent Authorities or necessary for their protection
Coordinate with the Provider any step taken directly with the Competent Authorities or the Partners within the scope of the Pack, so as not to compromise the File

The Client is solely responsible for the truthfulness and authenticity of the information and documents provided, as well as for the declarations made on their behalf on the basis of those elements. Any false declaration, document falsification, concealment or deliberate omission may result in the rejection of the application by the Competent Authorities and the immediate termination of the contract, without refund, without prejudice to any proceedings. The Client indemnifies the Provider against any claim, penalty or damage resulting from the Client's own declarations or breaches.

Article 11 - Travel and physical presence

Certain steps of the procedure require the physical presence of the Client, and where applicable of their relatives, in the Destination Country or elsewhere: medical examinations, biometric data capture, filing or collection of documents, interviews, bank, notary or administrative appointments. These steps, indicated on the Pack page or communicated during the procedure, cannot be carried out by the Provider in the Client's place.

The Client organises and pays for their travel, accommodation and insurance, and complies with the dates, time slots and locations communicated. Any absence, delay or postponement attributable to the Client results, where applicable, in the rescheduling of appointments, the repetition of certain steps and additional costs borne by the Client, and the resulting delays cannot be held against the Provider. On-site support, where included in the Plan, means assistance and coordination, within the limits described on the Platform.

Article 12 - The Provider's obligations

The Provider undertakes to:

Support the Client in building and filing their File, or in the performance of the Business service subscribed to
Check the apparent compliance of the documents provided by the Client against the known requirements of the Competent Authorities
Follow up on the File with the Competent Authorities and the Partners, insofar as they allow it
Keep the Client informed of the progress of their application through the Platform
Provide advice tailored to the Client's situation, within the limits of the Plan subscribed to and of Article 3.7
Process the Client's personal data in accordance with the Privacy Policy
Keep the information communicated by the Client confidential, subject to the communications necessary for the performance of the contract and those required by law

Article 13 - Client inactivity

The proper running of the procedure requires the Client's active cooperation. In the event of no response, failure to submit the requested documents or non-payment of the sums due:

After thirty days of inactivity and at least one reminder left unanswered, the Provider may suspend the File; the Client is informed by email and processing resumes as soon as contact is re-established, subject to the validity of the documents and the sums due.
After ninety consecutive days of inactivity, the File may be closed automatically. No refund is granted for the services performed or the costs incurred.

The reopening of a closed File is at the Provider's discretion; it may be conditional on the payment of reopening fees, the updating of expired documents and the application of the conditions and prices in force at that date.

Article 14 - Timeframes

Processing times for applications depend exclusively on the Competent Authorities, the Partners and the Client's diligence. The timeframes shown on the Platform are estimates based on observed processing times; they are provided for guidance only, vary according to the Destination Country, the scheme, the period, the completeness of the File and the workload of the services concerned, and do not constitute a contractual commitment.

The Provider cannot be held liable for delays attributable to the Competent Authorities, the Partners, the Client or a force majeure event. The responsiveness commitments displayed on the Platform (for example an indicative response time) are service quality objectives, assessed in business days, and not contractual obligations.

Article 15 - Change of Pack, Plan or Add-on

The Client may request, before their application is filed with the Competent Authorities, to change scheme, Pack, Plan or Add-ons. The change is subject to the Provider's agreement and to the feasibility of the new procedure. The price difference between the initial offer and the new offer, at the price in force on the date of the change, is immediately due. Where the new offer is of a lower amount, the difference is not refunded; the Provider may, at its discretion, allocate it to other services in the form of a credit. Services already performed and costs incurred under the initial offer remain earned.

Article 16 - Withdrawal, cancellation and refunds

16.1 Request for immediate performance

By subscribing, the Client expressly requests the Provider to begin performing the Service as soon as their Subscription is confirmed, without waiting for the expiry of any withdrawal period. The Client acknowledges that, if they exercise a right of withdrawal, they will have to pay an amount corresponding to the services provided up to the notification of their decision, and that they lose their right of withdrawal once the Service has been fully performed before the end of the period.

16.2 The Consumer's right of withdrawal

A Consumer who, under mandatory provisions of their country of habitual residence, has a right of withdrawal for distance contracts may exercise it within fourteen days of Subscription, by an unambiguous statement sent to contact@bluevisa.com. The Provider then refunds the sums paid, less an amount proportional to the services provided up to the notification of withdrawal, assessed with regard to the File steps completed as shown in the client area (opening and analysis of the File, checks, preparation of documents, referral to Partners) and the costs incurred on the Client's behalf. The refund is made within fourteen days of the notification, by the means provided for in Article 16.8.

16.3 Cancellation by other Clients

A Client who does not fall under Article 16.2 may cancel their Subscription within fourteen days of the order confirmation, provided that performance of the Service has not begun. In that case, they are refunded the sums paid, less administrative fees of fifty euros. After this period, or as soon as performance has begun, Article 16.4 applies.

16.4 After performance has begun

Subject to Articles 16.2, 16.6, 16.7 and 17, no refund is due once performance of the Service has begun. Performance is deemed to have begun from the first act carried out on the Client's behalf, including: the opening of the client area and of the File, the first personalised contact, the analysis of the File, the eligibility check, the drafting or preparation of documents, the engagement of a Partner or the payment of fees on the Client's behalf. The Client acknowledges that, once the Provider has committed time and resources to their File, the corresponding fees are earned by the Provider.

16.5 Refusal by the Competent Authorities

In the event of refusal, rejection or non-issuance by the Competent Authorities or a Partner, the Provider's fees remain earned in full, unless the guarantee provided for in Article 17 applies. The Provider may offer, at its discretion and depending on the grounds for refusal, an appeal, a new submission or an alternative scheme, where applicable at a reduced rate.

16.6 Provider error

The only case giving rise to a partial or full refund after performance has begun, apart from the guarantee in Article 17, is that of an error attributable exclusively to the Provider, duly documented and proven, which directly caused the failure of the procedure. The refund amount is then determined on a case-by-case basis, up to the limit of the fees actually received for the service concerned.

16.7 Cancellation by the Provider

The Provider may terminate the contract, at any time and without compensation, where the Client does not satisfy the compliance checks, where the service becomes impossible or unlawful, or where the relationship of trust has broken down. It then refunds the sums paid corresponding to the services not performed, to the exclusion of any other sum, except in the event of fraud or false declaration by the Client.

16.8 Refund terms

Any refund is made in euros, by bank transfer to an account in the Client's name, with the beneficiary's bank charges remaining the Client's responsibility. Sums paid in digital assets are refunded in accordance with Article 8.3. Official fees and third-party costs already paid or incurred, as well as conversion margins, are never refunded.

Article 17 - "Expatriated or refunded" guarantee

17.1 Scope

The Provider offers a commercial guarantee, called as the case may be "Expatriated or refunded" ("Expatrié ou remboursé") or "Resident or refunded" ("Résident ou remboursé"), which applies only to Packs whose page expressly displays this mention at the time of Subscription. It applies neither to Business services, nor to Add-ons, nor to real estate services, nor to Quotes, unless expressly stipulated otherwise.

17.2 Triggering event

The guarantee is earned where the main application covered by the Pack has been the subject of a final, written refusal by the Competent Authorities, on grounds not attributable to the Client, whereas the File had been filed complete and compliant by the Provider or with its agreement, and the Client has complied with all of their obligations and followed the Provider's recommendations. Where no grounds are communicated by the Competent Authorities, the Provider assesses in good faith, in light of the File, whether the refusal is attributable to the Client.

17.3 Exclusions

The guarantee does not apply where the refusal, failure or abandonment of the procedure results, in whole or in part:

From inaccurate, incomplete, falsified, late or expired information or documents
From the background of the Client or their relatives (criminal, financial, immigration, sanctions or entry bans), whether declared or not
From a change in the Client's circumstances, or from a decision by the Client not to pursue, to modify or to suspend their procedure
From non-compliance with deadlines, appointments, travel or entry and stay conditions
From a refusal to follow a recommendation of the Provider, or from a step taken directly by the Client without coordination
From a change in legislation, regulations or administrative practice, or from a discretionary immigration policy decision
From the Client's activity, financing or project (ineligible or regulated activity, origin of funds, insufficient income, capital or investment, viability of the project)
From a decision of a third party other than the authority issuing the title (bank, free zone, employer, landlord, educational institution, developer), including a refusal to open an account or to host the Client
From a force majeure event
From the inactivity or closure of the File under the conditions of Article 13

17.4 Implementation

The Client must claim the benefit of the guarantee in writing, at contact@bluevisa.com, within thirty days of the notification of the refusal, enclosing the decision. The Provider first offers, where possible, an appeal, a new submission or an alternative scheme without additional fees. If none of these solutions is possible, or if the Provider waives them, it refunds the fees under the conditions of Article 17.5.

17.5 Extent

The refund covers exclusively the Provider's fees actually received in respect of the main Plan of the Pack concerned. Excluded are official fees and third-party costs, including where they were included in the price and have been paid to the bodies concerned, Add-ons performed or engaged, advanced costs, bank charges and conversion margins. The refund is made under the conditions of Article 16.8, within thirty days of the Provider's agreement, and terminates the contract. The guarantee may be invoked only once per Client and per File.

Article 18 - Limitation of liability

The Provider cannot be held liable for:

The refusal, deferral or delay of an application by the Competent Authorities or a Partner
The consequences of any erroneous, incomplete, late or fraudulent information provided by the Client
Changes in legislation, regulations or administrative practice occurring after Subscription, in any country whatsoever
The Client's inactivity, lack of responsiveness or decisions
The tax, social security, wealth or family consequences of the Client's relocation project or entity
Services provided by Partners or third-party providers (see Article 20)
Force majeure events (see Article 19)
The temporary unavailability of the Platform or the loss of data of which the Client has not kept a copy

The Provider is in no event liable for indirect or intangible damage, such as loss of opportunity, loss of income, profits, customers or business opportunity, tax loss, travel or relocation expenses incurred, or moral damage. In any event, the Provider's total liability, on any grounds whatsoever, is capped at the amount of the fees actually received for the service giving rise to the damage. Any claim must be sent to the Provider within one year of the event giving rise to it, failing which it is time-barred, subject to applicable mandatory provisions.

Article 19 - Force majeure

Neither party may be held liable for the non-performance of its obligations if it results from an event beyond its reasonable control, in particular:

Changes in the legislation, regulations or practice of the Competent Authorities in matters of immigration, companies, taxation or foreign exchange
A government or administrative decision altering or suspending the conditions for granting visas, permits, licences or registrations
Border closures, suspension of consular or administrative services, international sanctions, payment restrictions
Natural disaster (cyclone, flood, earthquake), pandemic, epidemic or health crisis
War, riot, civil unrest, act of terrorism
General strike or failure of the public, banking or postal services of the country concerned
Failure of telecommunication, hosting or payment networks

In the event of force majeure, the performance of the obligations is suspended for the duration of the event. If it continues beyond six months, either party may terminate the contract. In that case, the Provider will refund the Client the amount of the services not yet performed, to the exclusion of costs incurred and of any compensation.

Article 20 - Partners and subcontracting

As part of the performance of the Services, the Provider may call on Partners, in the Destination Country or elsewhere, and entrust them with all or part of the services, including the operational management of a File by a local partner agency acting under the BlueVisa brand. The Client authorises the Provider to communicate to the Partners the information and documents necessary for their involvement and, where applicable, to give them access to their File.

The Provider selects its Partners with care. However, it accepts no liability for the services provided directly by these third parties, the advice they give or the acts they perform in the practice of their profession. Any complaint relating to their services is addressed to the Partner concerned, and the Provider may assist the Client in that process. The Provider may replace a Partner at any time. Where the Client contracts directly with a Partner, the latter's conditions apply to their relationship.

Article 21 - Compliance and refusal of service

The Provider is required to verify the identity of its Clients and, where applicable, the origin of the funds. The Client undertakes to provide the supporting documents requested for that purpose. The Provider may decline to contract, suspend or terminate any service, without having to give reasons for its decision, where the Client does not satisfy these checks, appears on a sanctions list, presents a risk under anti-money laundering and counter-terrorist financing rules, or where the service would expose the Provider or its Partners to a legal, reputational or compliance risk. In that case, Article 16.7 applies.

Article 22 - Intellectual property

All the content of the Platform (texts, images, logos, trademarks, design, source code, databases, tools and simulators) is the exclusive property of the Provider or its partners and is protected by intellectual property laws. Any unauthorised reproduction or use is prohibited.

Documents, business plans, studies, letters, templates and any other content drafted or prepared by the Provider as part of a File remain its intellectual property. After full payment of the fees, the Client has a right to use these documents limited to their own procedure. The Client undertakes not to reproduce, distribute or reuse them for the benefit of third parties. In the event of termination for non-payment or for fraud, the Client may not use these documents for any purpose whatsoever.

Article 23 - Mandate, communications and evidence

The Client gives the Provider and, through it, its Partners, a mandate to carry out in the Client's name and on the Client's behalf the steps necessary for the performance of the Service with the Competent Authorities and third parties, within the limits of the scope subscribed to. The Client undertakes to sign any power of attorney, form or authorisation that these steps require.

Communications between the parties take place primarily through the client area and by email to the address provided by the Client, who undertakes to keep it valid and to check its messages regularly. Any notice sent to that address is deemed received. The data recorded on the Platform (timestamps, exchanges, documents, File history) is authoritative between the parties, unless proven otherwise.

Article 24 - Protection of personal data

The personal data collected is processed in accordance with the Privacy Policy, the Data Protection Act 2017 of the Republic of Mauritius and, where applicable, the General Data Protection Regulation for Clients residing in the European Union. The Client has in particular a right to access, rectify and delete their data.

The performance of the Service involves the communication of the data of the Client and their relatives to the Competent Authorities and the Partners, including in countries located outside the European Union and outside Mauritius (in particular the Destination Country and the countries where the Partners are established), which may not offer an equivalent level of protection. These transfers are necessary for the performance of the contract concluded at the Client's request, and the Client expressly accepts them by subscribing.

Article 25 - Platform content

Success rates, timeframes, testimonials, figures, comparisons and simulator results presented on the Platform are provided for information only, reflect past situations or general assumptions, and constitute neither a guarantee nor a contractual commitment. Information relating to foreign regulations is updated diligently but may change at any time; only the rules in force on the day of filing, as applied by the Competent Authorities, are authoritative.

Article 26 - General provisions

The Provider may assign or transfer the contract, in whole or in part, to any company that it controls, that controls it or that succeeds it, which the Client accepts; it informs the Client accordingly. The Client may not assign the contract without the Provider's written consent.

If any provision of these Terms of Sale were declared void or unenforceable, the other provisions would retain their full effect, and the provision concerned would be replaced by a valid provision of equivalent effect. The Provider's failure to rely on a breach by the Client does not constitute a waiver of the right to rely on it subsequently. The articles relating to payment, liability, intellectual property, confidentiality and governing law survive the end of the contract.

Article 27 - Governing law and jurisdiction

These Terms of Sale and the contract are governed by the law of the Republic of Mauritius.

Any dispute relating to their interpretation, performance or termination falls within the exclusive jurisdiction of the courts of the Republic of Mauritius, subject to the mandatory provisions which grant the Consumer, under the law of their country of habitual residence, the protection of more favourable rules or the right to bring proceedings before the courts of that country. These provisions apply only insofar as they cannot be derogated from by agreement.

Article 28 - Complaints and mediation

For any complaint, the Client may contact the Provider at contact@bluevisa.com.

Prior to any legal action, the parties undertake to attempt to resolve their dispute amicably. The Client sends a written and reasoned complaint to the Provider, who has thirty days to respond. In the absence of an amicable agreement within sixty days of the initial complaint, either party may refer the matter to the competent courts in accordance with Article 27. The Consumer may also use any consumer mediation scheme available to them under the law of their country of residence.

Article 29 - Amendments to the Terms of Sale

The Provider reserves the right to amend these Terms of Sale at any time. The Terms of Sale applicable to the Client are those in force at the time of their Subscription. Any subsequent amendment applies only to new Subscriptions, as well as to the renewal of recurring services, of which the Client is informed before the renewal date.